Our Workforce
Contact Centers of America’s service representatives are educated and trained to exceed your expectations. Turnover is one of the biggest issues within the contact center industry today. However, CCA differs from other contact centers through their employee training and advancement programs which result in high employee retention and service assurance.
Internally, management works with each team member to define career goals and develop long-term career paths. CCA’s representatives have a passion for both service and their country. Their attitude and willingness to help your customers reflects that during each contact. This means representatives want to work with CCA’s clients and more importantly, serve yours.
CCA’s College Model
CCA works with colleges to integrate its offerings into students’ program of study. This gives students the opportunity to earn college credits, have a paying job while building their resume and working in their field of study. On top of the experience they gain, CCA provides job placement assistance upon graduation with the company they have been representing – a win-win for both the student and potential employer.
American Support
At headquarters, in Orlando, FL, CCA employs on-site representatives that are determined to provide your customers with resolution. CCA only provides service/support from the U.S. Our 100% American support model increases customer satisfaction, revenue per customer, and customer longevity. CCA understands your customers and has the ability to build the relationship as well as the technical skill to find resolution.