Contact Centers of America, LLC
WEBSITE TERMS AND CONDITIONS
Welcome to the CONTACT CENTERS OF AMERICA, LLC (CCA) website. These Terms and Conditions govern your use of http://contactcentersofamerica.com/ (the “Site”) and the services made available on http://contactcentersofamerica.com/ (the “Services”). By using the Services or visiting or browsing the Site, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions and any modifications that may be made to the Terms and Conditions from time to time; if you do not agree to these Terms and Conditions you should not use the Services, or visit or browse the Site.
These Terms and Conditions constitute a binding legal agreement between you and the CONTACT CENTERS OF AMERICA, LLC (“CONTACT CENTERS OF AMERICA, LLC,” “CCA,” “we,” “us,” and “our”). Please read them carefully before accessing or using the Site or the Services.
We reserve the right to modify these Terms and Conditions at any time and in any manner at our sole discretion. Notice of any modification of these Terms and Conditions will be posted in this section of the Site, and any such modifications will be effective upon the posting of such notice. Your continued use of the Site or the Services constitutes your binding acceptance of such modifications. Please check this section of the Site before using the Site or the Services to determine whether a change has been made to these Terms and Conditions. If you do not agree to any changes in the Terms and Conditions as they may occur, please arrange to terminate your registration with the Site immediately and discontinue your use of the Service and the Site. You agree that we are not liable to you or to any third party for any modification of the Terms and Conditions.
Before you can use certain parts of the Services, you may be required to register as a member through the Site. You must be 18 years of age or older to register as a member and use the Services. You agree to provide true, accurate, current, and complete information about yourself as prompted by the Site’s registration form (such information being the “Registration Data”), and you agree to maintain and promptly update the Registration Data to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, not current, or incomplete, or we have any reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, we may suspend or terminate your account and refuse to offer you any and all current or future use of the Services and the Site. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You are solely responsible for any activity related to your account. If you suspect any unauthorized use of your account, notify us immediately. You acknowledge and agree that we may preserve user information and may also disclose user information if required to do so by law or if we believe in good faith that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Terms and Conditions; (c) respond to claims that any Content violates the rights of third parties; or (d) protect the rights, property, or personal safety of CONTACT CENTERS OF AMERICA, LLC, its users, or the public.
The Site and the Services may allow you and other third parties to post data, text, code, messages, opinions, advice, statements, reviews, comments, and other materials and information (collectively, “Content”). All Content, whether publicly posted on or privately transmitted via the Site or the Services, is the sole responsibility of the person from whom the Content originated and not of CONTACT CENTERS OF AMERICA, LLC, or its shareholders, directors, officers, or employees. CONTACT CENTERS OF AMERICA, LLC may review and delete any Content, in whole or in part, that in the sole judgment of CONTACT CENTERS OF AMERICA, LLC violates these Terms and Conditions or that might be offensive, illegal, or that might violate the rights of or harm any third parties. Nonetheless, under no circumstances will CONTACT CENTERS OF AMERICA, LLC or its directors, officers, or employees be held liable for any loss or damage caused by your reliance on Content obtained through the Site or the Services. It is your responsibility to evaluate the Content available through the Services or the Site. Although Content will not be pre-screened or reviewed, we reserve the right to refuse or delete any Content.
When you post Content, you hereby grant (or warrant that the owner of the Content grants) us and each user of the Site or Services a royalty-free, perpetual, irrevocable, fully sub-licensable, worldwide, non-exclusive right to use, reproduce, modify, translate, adapt, publish, create derivative works of, transmit, distribute, perform, display, delete (in whole or in part), and incorporate the Content for any purpose and without acknowledgement to you. By posting or providing Content, you represent and warrant that public posting and use of your Content by us and any of our users will not infringe on or violate the rights of any third party.
6. Usage Guidelines and Restrictions
You agree not to use the Site or the Services to:
(a) upload, post, email, or otherwise transmit any Content that contains personally identifying information (such as actual names, phone numbers, mailing addresses, email addresses and URL), unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable;
(b) harm minors in any way or write comments that in any way refer to person(s) under 18 years of age;
(c) impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity;
(d) upload, post, email, or otherwise transmit Content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
(e) upload, post, email, or otherwise transmit Content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights (“Rights”) of any party;
(f) upload, post, email, or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other forms of solicitation;
(g) upload, post, email, or otherwise transmit any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
(h) interfere with or disrupt the Services, the Site, or servers or networks connected to the Site, or disobey any requirements, procedures, policies, or regulations of networks connected to the Site;
(i) intentionally or unintentionally violate any applicable local, state, national, or international law, “stalk” or otherwise harass another, or collect or store personal data about other users;
(j) use any automated means to access the Site or the Services or collect any information from the Site or the Services (including, without limitation, robots, spiders, or scripts); or
(k) frame the Site or the Services, utilize framing techniques to enclose any service mark, logo, or other proprietary information, place pop-up windows over its pages, or otherwise affect the display of its pages. This means, among other activities, that you must not engage in the practices of “screen scraping,” “database scraping,” or any other activity with the purpose of obtaining lists of users or other information.
You agree that CONTACT CENTERS OF AMERICA, LLC, in its sole discretion, may terminate your password, account (or any part thereof), and/or use of the Site and/or the Services, and remove and discard any Content within the Site, for any reason, including, without limitation, for lack of use or if CONTACT CENTERS OF AMERICA, LLC believes that you have violated or acted inconsistently with the letter or spirit of these Terms and Conditions. CONTACT CENTERS OF AMERICA, LLC may also in its sole discretion and at any time modify or discontinue providing the Site or the Services, or any part thereof, with or without notice. You agree that any modification or termination of your access to the Site or the Services may be effected without prior notice, and you acknowledge and agree that CONTACT CENTERS OF AMERICA, LLC may immediately deactivate or delete your account and all related information and Content in your account and bar any further access to such information or to the Site or the Services. Further, you agree that CONTACT CENTERS OF AMERICA, LLC shall not be liable to you or any third party for any modification or termination of your access to the Site or the Services.
9. Disclaimers of Warranties; Limitations on Liability
The Site and the Services (including all Content) are provided “as is”; CONTACT CENTERS OF AMERICA, LLC makes no representations or warranties of any kind with respect to the Services, the Content, the Site, or any contents therein. CONTACT CENTERS OF AMERICA, LLC assumes no liability or responsibility for any errors or omissions in providing the Services, the Site, or the Content, any losses or damages arising from the use of the Content, or any conduct by users of the Site. CONTACT CENTERS OF AMERICA, LLC EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, WHETHER IMPLIED, STATUTORY OR OTHERWISE, RELATING TO THE SERVICES,THE CONTENT, AND THE SITE, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, ACCURACY, AUTHENTICITY, TITLE, AND NON-INFRINGEMENT. In addition, CONTACT CENTERS OF AMERICA, LLC does not represent or warrant that the information on or accessible via the Site or through the Services is complete or current.
You agree to indemnify and hold CONTACT CENTERS OF AMERICA, LLC, its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, arising out of, resulting from or connected with the use, modification, misinterpretation, misuse, or reuse by you of the Site, the Services, or Content, including without limitation these Terms and Conditions.
11. Links and Advertising
We may provide, or third parties may provide, links to other websites or resources that are beyond our control. We make no representations as to the quality, suitability, functionality, or legality of any sites to which links may be provided, and you hereby waive any claim you might have against us, with respect to such sites. CONTACT CENTERS OF AMERICA, LLC IS NOT RESPONSIBLE FOR THE CONTENT ON THE INTERNET OR WEB PAGES THAT ARE CONTAINED OUTSIDE THE SITE.
Your correspondence or business dealings with, or participation in promotions of, other users, advertisers, or partners found on or through the Site or the Services, and any other terms, conditions, warranties, or representations associated with such dealings, are solely between you and such user, advertiser, or partner. You agree that we are not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers or partners on the Site or the Services.
12. Governing Law and Arbitration
These Terms and Conditions are governed in all respects by the laws of the State of Florida as such laws are applied to agreements entered into and to be performed entirely within Florida between Florida residents. Any controversy or claim arising out of or relating to these Terms and Conditions, the Services, the Content, or the Site will be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim will be arbitrated on an individual basis, and will not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration will be conducted in Orange County, Florida, and judgment on the arbitration award may be entered into any court having jurisdiction thereof. The award of the arbitrator will be final and binding upon the parties without appeal or review except as permitted by Florida law. Notwithstanding the foregoing, either party may seek any interim or preliminary injunctive relief from any court of competent jurisdiction, as necessary to protect the party’s rights or property pending the completion of arbitration. By using the Site or the Services, you consent and submit to the exclusive jurisdiction and venue of the state and federal courts located in Orange County, Florida.
In the event that you have a dispute with one or more users of the Site or the Services, you release CONTACT CENTERS OF AMERICA, LLC (and our officers, directors, agents, subsidiaries, parent corporation, joint ventures, and employees) from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes. If you are a Florida resident, you waive California Civil Code §1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.”
14. Claims of Copyright Infringement
CONTACT CENTERS OF AMERICA, LLC respects the intellectual property rights of others, and requires that the people who use the Site and the Services do the same. It is our policy to respond promptly to claims of intellectual property misuse.
If you believe that your work has been copied and is accessible on the Site or the Services in a way that constitutes copyright infringement, you may notify us by providing our copyright agent with the following information in writing:
1. the electronic or physical signature of the owner of the copyright or the person authorized to act on the owner’s behalf;
2. identification of the copyrighted work that you claim has been infringed;
3. identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate the material;
4. your name, address, telephone number, and email address;
5. a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
6. a statement made under penalty of perjury that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner’s behalf.
If we receive such a claim, we reserve the right to refuse or delete Content as described under these Terms and Conditions and to terminate a user’s account.
Our designated agent to receive notification of claimed infringement under the Digital Millennium Copyright Act OF 1998 (“DMCA”) is:
Contact Centers of America, LLC
Attn: Copyright Infringement
2101 Park Center Drive, Suite 300
Orlando, FL 32835
After receiving a claim of infringement, we will process and investigate notices of alleged infringement and will take appropriate actions under the DMCA and other applicable intellectual property laws. Upon receipt of notices complying or substantially complying with the DMCA, we will act expeditiously to remove or disable access to any material claimed to be infringing or claimed to be the subject of infringing activity, and will act expeditiously to remove or disable access to any reference or link to material or activity that is claimed to be infringing. We will take reasonable steps promptly to notify the user that we have removed or disabled access to such material.
Upon receipt of a proper counter notification under the DMCA, we will promptly provide the person who provided the initial notification of claimed infringement with a copy of the counter notification and inform that person that we will replace the removed material or cease disabling access to it in 10-business days.
Unless our designated agent first receives notice from the person who submitted the initial notification that such person has filed an action seeking a court order to restrain the user from engaging in infringing activity relating to the material on the Site or the Services, we will replace the removed material and cease disabling access to it.
You may provide us with a counter notification by providing our copyright agent the following information in writing:
1. your physical or electronic signature;
2. identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
3. a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled;
4. your name, address, and telephone number, and a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which your address is located, or if your address is outside of the United States, for any judicial district in which we may be found and that you will accept service of process from the person who provided the initial notification of infringement.
CONTACT CENTERS OF AMERICA, LLC’s failure to act in a particular circumstance does not waive its ability to act with respect to that circumstance or similar circumstances. By using the Site or the Services, you consent to receiving electronic communications from CONTACT CENTERS OF AMERICA, LLC. These communications will include notices about your account and information concerning or related to the Services. You agree that any notice, agreements, disclosure, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing. CONTACT CENTERS OF AMERICA, LLC is excused for any failure to perform to the extent that its performance is prevented by any reason outside of its control. These Terms and Conditions comprise the entire agreement between you and CONTACT CENTERS OF AMERICA, LLC and supersede all prior agreements between the parties regarding the subject matter contained herein.
Please direct any questions regarding these Terms and Conditions to: info@CallCCA.com