Consultative Approach
Contact Centers of America delivers customer satisfaction to companies and their customers through a consultative approach, which leverages state-of-the-art technologies and facilities. CCA’s Extreme Customer Satisfaction 2.0 Model focuses on providing Customer Representatives who understand client culture, which ensures each customer interaction results in extreme customer satisfaction.
Our team is committed to delivering high levels of satisfaction, where customers feel so richly served that they are eager to promote your product/service through positive word of mouth, due to the tremendous sense of loyalty and gratification that was created during their interaction with CCA.
Customer Solutions
- Technical Support
- Inbound/Outbound Customer Service
- B2B/B2C Telesales
- Lead Qualification
- Social Media Response & Analytics
Response Channels
- Voice
- Chat
- Text
- IVR
- Social Media
Real Human Resources
Contact Centers of America employs a unique strategic workforce management model, which uses abundant “natural human resources” available in the United States. By utilizing students, special needs individuals, retirees and veterans, CCA brings jobs back to America.