Consultative Approach
Contact Centers of America delivers a high level of customer satisfaction to companies and their customers through a consultative approach, which leverages our state-of-the-art technologies and facilities.
CCA’s exceptional customer service focuses on providing your customer’s with Representatives who understand your company, the client culture, and your prodcut/service. This ensures each customer interaction results in extreme customer satisfaction.
Our team is committed to delivering the highest level of service, managing key metrics closely, offering conituous coaching/training, and is directly responsible for building and strengthening your customer relationships.
Customer Solutions
- Technical Support
- Retention
- Inbound/Outbound Customer Service
- B2B/B2C Telesales
- Lead Qualification
- Appointment Setting
- Social Media Response & Analytics
Response Channels
- Voice
- Chat
- Text
- IVR
- Automated Dialing
- Social Media
Real Human Resources
Contact Centers of America employs a unique strategic workforce management model, which uses abundant “natural human resources” available in the United States. By utilizing students, special needs individuals, retirees and veterans, CCA brings jobs back to America.